Annette - The Virtual Hotel Agent

Annette - The Virtual Hotel Agent

Travel Outlook, the Premier Hotel Call CenterTM, is proud to offer AnnetteTM, the hotel industry’s first AI-powered voice assistant. Annette is located in booth 1345. Annette's voice is a human one, created by using any voice talent the client chooses. Deployed by hospitality contact center experts Travel Outlook, Annette can answer up to 60% of the calls being handled by the hotel’s front desk, providing a unique solution to improving guest service. The difference between Annette and bots such as Siri lies in Annette's power to better understand the question being asked by the hotel guest. Annette has been programmed with an innovative model of Natural Language Understanding software developed by PolyAI and based on human conversations, resulting in a powerful new way for her to understand what guests are requesting and for her to provide the correct answer. Installation and initial programming costs are affordable, and with no fixed costs and a low per-minute fee,

Activity Booking Software, Casino Management, Golf/Ski Management, Guest Response/Guest Service/Guest Satisfaction, Itinerary/Activities Management, Kiosks/Self Serve, Outsourced IT services, Voice Mail and Call Accounting